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1. GUIDANCE NOTES - PLEASE READ
1.1 Your valued custom is important to us and we want to satisfy your purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and to DJBox.co.uk ("DJBox.co.uk") and should be considered carefully before you place an order with us.
1.2 These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business and to create an understanding between us.
1.3 The Terms apply to all transactions carried out on the theDJBox website and through our mail order system. Should this not be the case we will indicate either "this applies to website sales only" or " this applies to mail-order sales only".
1.4 Please note carefully Section 3 which refers to our Returns Procedure, and Section 4 which details our obligations under the Distance Selling Regulations.
1.5 If you have any questions relating to the Terms, please e-mail us direct at termsandconditions@djbox.co.uk or call our Customer Care team on 01474 362313 available from 10am - 5.30pm from Monday to Friday . Calls are charged at standard rate.
1.6 For purposes of the Terms "we", "us", "our" refer to DJBox.co.uk and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise.
1.7 To contact us click here for a list of contact details for DJBox.co.uk.

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2. PURCHASING FROM US
2.1 To purchase from us you must be 18 years or older. You must be resident in the United Kingdom, the Channel Islands or the Isle of Man. We will also deliver to British Forces Post Office addresses.
2.2 We are not obliged to supply the goods or services to you until we have confirmed acceptance of your order. It is on our acceptance that a contract comes into effect between us.
2.3 Ownership for the goods transfers when we have been paid in full and delivery has taken place.
2.4 All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.
2.5 Occasionally a manufacturer may change the specifications of a product. Should this happen to a product you have ordered from us we will endeavour to offer you a substitute product of no less specification and equivalent price. If you are unhappy with the replacement you can return it by contacting our Returns Team. Please click through to contacts
2.6 All sizes and dimensions are approximate but we make every effort to make sure they are as accurate as possible.

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3. RETURNS PROCEDURE
3.1 We hope that you will be completely satisfied with your product. However, it may be necessary to return your product to us in some limited circumstances. Please ensure that you follow these instructions for returning a product to avoid a delay in processing your return. Other than as required by law we have no general policy of accepting returns.
3.2 Returns will not be accepted unless they have a Returns Authorisation Number on the label. This number can be obtained by contacting our Returns Team. Please click through to contacts.
3.3 You the Customer are solely responsible for inspecting the product upon delivery. You must contact DJBox.co.uk should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made.
3.4 When sending a return to us, you are responsible for the safe carriage of the product back to us (except where the product is faulty when we will arrange for collection of the product). We can, however, arrange to have the product collected, which will involve a charge payable by you. The exact charge for collection will be confirmed to you when you obtain your Returns Authorisation Number from our Returns Team. Please click through to contacts.
3.5 Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging. This list (which is not exhaustive) includes all instruction booklets, manuals, cables & accessories.
3.6 Refunds will be processed within thirty [30] days from the date you tell us of a product return and refunds will not be issued until the product has been received by us in its original or delivered state.
3.7 You should return any product to us via a suitably insured means based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.
3.8 Prior to agreeing to any return we reserve the right to inspect the product at your home or premises if we consider this necessary.
3.9 To cancel an order prior to its despatch from our warehouse, please click here to go to our contact page.

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4. DISTANCE SELLING REGULATIONS
4.1 Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our telesales team and claim a full refund. This right does not apply in the case of audio or karaoke recordings where the seal has been broken. To cancel your order you must notify us as required in Clause 4.2 within seven [7] working days following the day of delivery. You must return the product to us as required by these Terms but if you do not or if you return the product at our expense we may charge you the reasonable costs of returning a product except in the case of cancellation of substitute products.
4.2 Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. You can contact our Returns Team by clicking here to take you through to DJBox.co.uk contacts.
4.3 The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe carriage back to us. You are strongly advised to arrange for adequate insurance to cover the product during its return journey.
4.4 The product should be returned within seven [7] working days from the date we receive your cancellation. If you are unable to return the product to us within seven [7] working days you must contact us to arrange a collection which will be at your cost.
4.5 You may cancel Services in the same way, within seven [7] days of purchase, unless the services begin sooner. The Distance Selling Regulations do not apply to financial and insurance services.
4.6 Karaoke and Audio recordings can only be returned if the seal on the product is completely intact. The only exception to this is if the product is faulty or misdescribed. Should this be the case, please contact our Returns Team. Contacts.

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5. DAMAGED, DEFECTIVE OR FAULTY GOODS
5.1 Any product supplied to you must be used for its intended purpose and not be subject to abuse or unreasonable usage.
5.2 DJBox.co.uk or our authorised agent will repair or replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse.
5.3 Should we attempt to repair the product and find that no inherent manufacturing fault exists, we will return the product to you and charge you 20% of the product's selling price to cover the cost of the testing process.
5.4 Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

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6. UNWANTED OR INCOMPATIBLE GOODS
6.1 We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations as outlined in Section 4 and you have notified us of cancellation in writing within seven [7] days of delivery, except where the product is faulty or misdescribed.
6.2 We are entitled, subject to our discretion, to accept products that are unopened and unused subject to the deduction of a handling and administration fee of 20%. To find out whether this will be possible, please contact our Returns Team. Contacts.
6.3 Should we authorise the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage back to us. Furthermore you are advised to organise appropriate insurance to cover the return journey.

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7. PRICES AND PAYMENT
7.1 Where limited offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered.
7.2 DJBox.co.uk accepts no liability whatsoever where products are misused or not used in accordance with instructions.
7.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
7.4 Payment can be made by any method specified in our Payment Options section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

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8. DELIVERY
8.1 Delivery charges and estimated timescales are specified in our Delivery Options section. click here to go to Delivery Options.
8.2 Delivery should be achieved within thirty [30] days. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable and time for delivery will not be of the essence. We will endeavour to keep you informed of any delay to your expected delivery date.
8.3 You are responsible for ensuring that the dimensions of your product(s) and the delivery destination are suitable for delivery. Should it transpire that a product will not fit into the delivery address and you subsequently cancel the order, a restocking and handling fee of 20% will apply. Where delivery has been attempted, your delivery charge will not be refunded.
8.4 We are unable to tell you, when presented with the dimensions of the delivery address, whether the product you are ordering will fit into the location.

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9. COMPUTER PRODUCTS
9.1 You are responsible for ensuring that any product you purchase from us is designed to work with your computer system and operating system. If you are unsure about compatibility with your own computer system and operating system, please contact our Technical Services team. Please refer to the manufacturer for the optimum advice.

10. GENERAL
10.1 We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law.
10.2 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we are not liable for losses as a result of unauthorised access to information provided by you. For more information on our Data Protection Policy please click here.
10.3 We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms.
10.4 These conditions are subject to English law and the jurisdiction of the English courts.

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11. DJBox.co.uk CONTACTS
11.1 Who we are

DJBox.co.uk is a retail business situated in Dartford Kent.
Our Contact Centre is located at 119 Dartford Road, Dartford, Kent, DA1 3EN

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12. REPUBLIC OF IRELAND
12.1 After a strategic review of delivery and collection costs, we have regrettably decided that we are no longer able to accept or process orders for invoice and delivery to the Republic of Ireland. We must ensure that we have a competitive, efficiently managed business to give our customers the best quality service at the lowest possible prices and regular reviews of our business costs are part of that process.

We would like to take this opportunity to thank you for your valued custom in the past and apologise for any inconvenience this may cause.

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We advise you to print and keep safe a copy of these Terms and Conditions.